About:

At Roivenue, we empower businesses to make smarter, data-driven marketing decisions through our innovative marketing attribution platform. Our Prague-based team thrives on curiosity, collaboration, and continuous learning, developing forward-thinking solutions for the ever-evolving digital marketing landscape. Now, we’re seeking a driven Customer Success Engineer to join us in delivering exceptional customer experiences, leveraging technical expertise to guide clients toward optimal use of our products. 

In this role, you’ll collaborate closely with various teams to ensure seamless onboarding,  troubleshoot and resolve challenges, and contribute to the ongoing enhancement of our platform. If you’re passionate about marketing, technology, problem-solving, and working with customers to unlock real value, we’d love to hear from you!

What will you be doing:

• Learn the technical background and implementation of our app and help with custom solutions for enterprise clients.
• Conduct training sessions for clients, ensuring a thorough understanding of product functionalities and value they provide.
• Take charge of technical support across the product suite, ensuring perfect and quick solution of any client questions and issues.
• Provide technical expertise in sales and customer success calls, providing invaluable details, problem-solving, and product knowledge as necessary.
• Provide data-driven business consultations to guide clients on product optimization and utilization.
• Collaborate closely with the product development team to understand and communicate technical aspects, features, and specifications to both internal and external stakeholders.
• Contribute to the creation of comprehensive technical documentation, FAQs, and guides supporting the commercial team in their client interactions.
• Acting as the key liaison between the product team, account managers, sales, and customer success departments.

Skills, talents and experience you’ll need:

• Strong technical background with the ability to communicate complex technical concepts clearly and effectively.
  • Knowledge of programming is not needed but there is an opportunity to learn and utilize the knowledge of Python.
  • We expect you to be able to understand the details of the data processing and be able to utilize it to define a problem, generate hypotheses what the reason might be and test these.
• Good communication skills, both verbal and written, to interact confidently with clients and internal teams.
• Fluent in Czech/Slovak and B2 or above in English
• Proven ability to adapt to new technologies and a keen interest in continuous learning within a dynamic environment.
• Excellent problem-solving skills, orientation on customer's needs.
• Previous experience in customer-facing roles and/or performance marketing is a big plus.
• Experience in conducting training sessions or business consultations is a plus.

Why Join Us?

• Impactful Work: Your code will directly influence critical marketing decisions for our clients worldwide. 
• Engaging Culture: Enjoy a collaborative environment that encourages bold ideas and continuous improvement. We also like to play games after work or going for activities together. 
• Flexible Setup: Choose between in-office, or a hybrid arrangement in our Prague location. Remote is possible upon discussion. 
• Competitive Package: Receive a compensation plan commensurate with your expertise, plus a range of company perks. 

Ready to push the boundaries of what’s possible in data-driven marketing? Apply now to join our dynamic team at Roivenue, a ScanmarQED company, and help us build the next generation of analytics solutions!